Plus a few we think you should be asking. Still stuck? A real human in Australia is one email away.
Gromex is an Australian software company creating tools for the property and development industry. Our products simplify what used to involve heavy administrative work and long hours, turning it into a streamlined, manageable process.
Yes. All Gromex staff and operations are based in Australia. When you contact us, you are talking to someone local who understands how things work here.
Track converts development approval documents into a clear, structured workspace, making conditions easy to manage and ensuring nothing is missed. Tender simplifies the process of running and responding to tenders, so you can focus on what really needs attention. And there is more on the way.
You do. Uploading your documents and data to Gromex does not transfer or change ownership in any way. It is your data when it goes in, your data while it is with us, and your data when it comes out.
Your data lives in Sydney, Australia. Like almost everything on the Internet, some of our trusted service providers may briefly process data in other locations as part of doing their job, but its home is Sydney.
We understand, and we treat it that way. Gromex uses your data for one purpose only: processing it and providing the results you asked for. We do not sell it, share it for marketing, or use it for anything else.
No. Every customer's data is kept strictly separate. You see your data, they see theirs, and never the twain shall meet.
Yes. Your data is yours, and we will never hold it hostage. If you would like a copy of your data, or you are leaving us (we hope not), contact support@gromex.com.au and we will make it easy.
Yes, and proudly so. AI is what enables our products to read hundreds of pages of dense documents in minutes and pull out exactly what matters. Think of it as a very fast, very patient assistant that never needs a coffee break.
No. Your data is used to do your work, and only your work. It is never used to train AI models, ours or anyone else's, and it never becomes part of any shared model or knowledge base.
Yes. Our AI runs on infrastructure from some of the most heavily scrutinised and security certified technology companies in the world, the same providers trusted by banks and governments. Your data is encrypted on the way in and on the way out, used only to process your request, and is not retained for training.
No, you do. The AI handles the heavy lifting, the reading, sorting and extracting, then presents its work clearly so you can review it. You stay in charge, just with a lot less paperwork.
Your data is encrypted while it travels and while it is stored, using industry standard encryption. Our platform runs on Amazon Web Services, the cloud provider trusted by banks, governments and much of the Internet. Access to customer data within Gromex is strictly limited to what is needed to support you.
We have an incident response plan, and we hope to never use it. If an incident ever affects your data, we will notify you promptly and keep you informed in plain language until it is resolved.
Yes. Single Sign On is available on our Enterprise plan. Contact support@gromex.com.au and we will help you get set up.
Happily. Send it through to support@gromex.com.au. We have answered plenty of them and we genuinely do not mind.
Us, please. Email support@gromex.com.au and a real human in Australia will get back to you.